Frequently Asked Questions
Curbside Pickup and Delivery
When is curbside pickup available?
Current curbside pickup hours are Tuesday through Saturday, 10am to 5pm. During online checkout you will be able to choose a pickup time. Please try to make your assigned pickup time. If you’re unable to arrive for your pickup before the shop closes at 5pm, your order will be ready for pickup the following day.
How does contact-free curbside pickup work?
During online checkout you have the opportunity to choose your pickup time. When you arrive for your scheduled pickup, please call our store at 416-588-5959 with the name and confirmation number on the order confirmation you received via email to inform our staff you are ready for pickup.
Can someone else pickup my order for me?
Yes. The only thing we require for picking up orders is the name on the order and the corresponding order number. You will have received this information with your order confirmation and receipt via email. Please make sure the person picking up for you has this information handy to provide us when they arrive.
How quickly can I get my order?
The preparation lead-time for most of our products is 2-business days. The lead-time for specialty cakes range from 1 to 2 weeks. Lead-times are denoted on the product descriptions that have longer than 2-business days.
Where is your shop?
Our store is located at 1162 Queen Street West, Toronto, Ontario.
Do you have customer parking?
There is paid street parking directly outside the shop on Queen Street West. Please make sure to read parking signs and only park during allowed times.
Do you deliver?
Yes we do! For orders over $50 (before tax) we offer delivery within 12km of our location on Queen West. The delivery fee is $15 and is included at checkout when you choose the delivery option. Deliveries occur on Tuesday’s through Saturday’s between 10am-5pm. If you need delivery for a specific time window, please call our cafe at (416) 588-5959 for a 2-hour delivery rate.
Do you deliver outside the GTA (Greater Toronto Area)?
Yes we can. Please call our cafe at (416) 588-5959 to discuss custom delivery pricing for your order.
Shipping
Do you have shipping?
We do! We offer Canadian shipping for a variety of our products online. Shipping is indicated based on the product chosen.
What is the cost of shipping?
- Canada: We charge a flat $20 shipping fee to cover packaging and shipping fees. For orders over $150 (before taxes) we offer free shipping within Canada.
- USA: We have paused shipping to the US at this time due to the new U.S. tariff rule eliminating the de minimis exemption for purchases under $800. We hope to offer The GOoDS to our American friends again soon.
How long does shipping take?
We require 2 business days to fulfill your order and send it off. We ship it priority which means you should get it within 1-2 business days from the time it has left our shop. Please note: if it leaves our shop on a Friday, it’s possible you may not receive it until the following Monday.
General Questions
How do I make changes to an order I’ve already placed?
We cannot guarantee that we can accommodate changes after an order is placed however, please reach out to us as soon as possible either via phone during our open hours (Tues-Sat 10am-5pm; Sunday 11am-4pm) or via our website. The sooner you contact us, the better your chances of having your needs met! We will do our absolute best to get back to you in a timely manner.
Do you accept returns, exchanges or refunds?
Due to health and safety reasons we cannot accept returns or exchanges on any food products. This applies to both opened and unopened items and therefore no refunds.
Chocolate Products
How should I store my chocolate?
If you are not eating your chocolate right away, make sure you store it in a cool, dark, and dry place such as a cupboard. Make sure you do not store it close to very aromatic items such as coffee, as the chocolate can absorb the scent. Do not store it in a refrigerator, as it is too humid for the chocolate.
How long will my chocolate last?
We often hear our customers say ‘it looks too good to eat’ which we love, but why deprive yourself of that decadence?! It’s meant to be eaten. If stored properly, plain chocolate is good for up to two years. Chocolate with fruit added will be good for 6 months. We suggest eating truffles within one to two weeks of purchase.
Do you have diabetic chocolate?
Yes, we have both a milk chocolate and dark chocolate bar available that are sweetened with the sugar alternative maltitol. We can make our fan favourite chocolate singles with the diabetic chocolate as a custom order, please Contact Us for inquiries.
Is your chocolate Fair Trade?
Yes, fair trade, ethical, and sustainable products are very important for us. We use Callebaut chocolate which supports their farmers and communities in partnership with the Cocoa Horizons Foundations.
Cake and Cupcakes
What serving suggestions do you recommend for your cakes and cupcakes?
Our cakes and cupcakes are best enjoyed at room temperature. Set cakes out at least 4-5 hours before serving to reach room temperature; cupcakes need about an hour.
Do you make custom cakes?
Yes we do! But the fun does not stop at cake, we can do custom desserts and chocolate too! The price for these vary so it’s good to have a budget in mind when contacting us. To inquire about a custom cake, or custom items in general please contact us here. Please keep in mind that custom items take time, make sure to book early to guarantee we can fulfill your order.
Can I get a Cake / Cupcakes delivered?
Yes! Orders over $50 (before taxes) are eligible for delivery within 15km of our location on Queen West. Choose delivery at checkout and your preferred delivery date.
I have a Gluten allergy, can I get a Gluten Free Cake or cupcakes?
Yes you can! There is an option to choose gluten-free under dietary requirements during product selection online. There is an added $5 for gluten-free cakes and cupcakes.
Do you have any Vegan cakes?
We do! It took us a while to perfect it but we have launched our absolutely scrumptious Vegan GF Double Chocolate Bakery Cake and Vegan GF Double Chocolate Raspberry Snack Cake. The Snack Cake is available daily in store whiel you can pre-order the Bakery Cake. Also, many of our dark chocolate treats are Vegan!
I need a custom cake by this weekend, is that possible?
Unfortunately, no. Custom cakes have a minimum 4 week order lead-time. Please get your order in as early as possible to guarantee one in time for your event or occasion. Custom cake order requests can be made by contacting us here.
If you are in a pinch, might we offer choosing one of our beautifully designed Bakery Cakes as an alternative. Their lead-time is 2-business days. We can personalize it with writing if needed. Plus, you can add our chocolate singles, chocolate dice, or other chocolate products to the cake to make it uniquely yours. If you have a few more days, choose one our pre-designed Signature Cakes or let us surprise you with a design after you give us a theme with our Surprise-Me Cake. Each has a lead-time of only 5 business days.
How long in advance should I order my cake?
We offer a variety of cakes you can choose from or you can do custom. Listed below are the minimum times needed, but this is subject to availability. We suggest ordering well in advance to guarantee we can do your cake or cupcakes.
Cakes
- Bakery Cake: 2 business days (excluding weekends)
- Signature Cakes: 5 business days
- Surprise-Me Cakes: 5 business days
- Custom Cake: 1-4 months (depending on complexity)
Cupcakes
- Cafe Designed Cupcakes 6 or 12 pack: 2 days (excluding weekends)
- Custom Designed Cupcakes 6 or 12 pack: 2 weeks
- Bulk cupcakes (over 12) – 1 month
How much will a custom cake be?
There is an infinite range of prices for cakes as we can do a simple one tier cake or a life size R2-D2 cake that actually moves around and functions. We always ask for a budget that you are working in as we want to make your cake dreams come true and meet your expectations. Whether you are looking for a more traditional cake or a re-creation of the Hogwarts Castle we will work within your budget to make it happen and show you all the options. Custom cake orders start at $500 and involve a consultation with our Master Creator, Sam Lapointe. We recommend also taking a look at our Signature Cakes to get an idea of prices for tiered cakes. To inquire about placing a custom cake order and scheduling a consultation please contact us here so our cake wizards can start making your dreams come true!
Wedding
Do you make wedding cakes?
Absolutely! We make cakes for all occasions and all types of weddings. You can choose from some of our set Signature designs or we can make a completely custom cake for your special day. Check out our gallery here and also take a look through our social media pages to get inspired.
Do you offer cake toppers?
We offer edible cake toppers, beautiful and delicious. These would be a custom add on to any cake order and can be things like our chocolate sculptures. If you want to provide your own topper please bring it by the shop 3-5 days before the cake is due so we can set it in place for you.
Do you make favours?
We sure do! We believe that the best favours are the edible ones. Truffles are a popular choice for favours, you can choose from our existing flavours or even work with our team to create your very own flavour for your Wedding or Event. Another great choice is molded chocolates, we have a wide range of themes to choose from, whether you need Skulls or the Bat Symbol we have you covered. More of a cookie person? We can do those too. Don’t worry, we can also wrap them up nicely for you so they are all ready for your big day. For favour inquiries please contact us here.
Do you do Sweet Tables?
Yes we do! For Sweets Tables we’ve got you covered. From basic needs of providing just the sweets to even doing set up. If you are interested in a Sweets Table please contact us here so we can set up a consultation to go over all the delicious options.
